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Frequently Asked Questions


The benefits of hibiscus flowers for skin include hydration, anti-aging properties, and controlling inflammation. Hibiscus is rich in antioxidants, which can help combat free radicals and promote a youthful complexion. Its natural alpha hydroxy acids (AHAs) offer gentle exfoliation, encouraging cell renewal and a brighter, smoother skin tone. Additionally, hibiscus helps soothe and hydrate the skin, making it a versatile natural ingredient.

Our mask is formulated to be safe for all skin types—including sensitive skin!

We always recommend to try a patch-test before use to see how your skin reacts. If you have any specific skin condition concerns we recommend to consult your doctor or dermatologist.

For optimal results we recommend using the Hydrating Hibiscus mask 2-3 times per week.

We do not advise to leave the mask on for longer than the recommended time as this will not amplify the results. Leaving the mask on longer than 10 minutes can result in the mask drying and becoming harder to wash off.

Results may vary from person to person.

Typical results include:
🌺 softer, smoother, more even skin tone
🌺 healthier and more youthful glow
🌺 eliminated feelings of dryness, dullness, or dehydration

If you are not completely satisfied—we also offer a 30-day money-back guarantee.

The mask was not directly formulated for use on the lips. The mask can be used on other parts of the body but might have less impactful results.

There are no animal products or derivatives in the Hydrating Hibiscus Mask. Our products are vegan, clean & cruelty-free!

Our Hydrating Hibiscus Face Mask plays well with other active ingredients, including retinol and exfoliators. It’s formulated to work with—not against or in place of—all of your go-to’s. That’s the beauty of our no-fuss formulation.

For questions or concerns related to specific skin conditions or medical treatments, please consult your doctor or dermatologist before using.

Yes and yes! This mask is expertly formulated with gentle, nourishing ingredients to soothe and prevent dehydration, which can worsen breakouts and accelerate the appearance of fine lines and wrinkles.

Orders, payments, & Refunds

Ordering from us is a straightforward process. Here's a step-by-step guide:

  1. Explore our website and visit the Hydrating Hibiscus mask product page.
  2. Place into your shopping cart by clicking the "Add to Cart" button.
  3. Once you've added all your desired products, click on the shopping cart icon in the top right corner of the website.
  4. Carefully review your order to make sure everything is accurate, and then click the "Checkout" button.
  5. Provide your shipping and billing details and select a preferred shipping method.
  6. Review your order once more and then click the "Place Order" button.
  7. You'll be directed to our secure payment gateway, where you can finalize your purchase using your chosen payment method.

Should you have any questions or concerns about the ordering process, don't hesitate to reach out to us. You can contact us via our website's contact form or by sending an email to We're here to help!

To ensure a seamless and convenient checkout process, we offer a wide range of payment options. These include major credit and debit cards such as Visa, MasterCard, American Express, and Discover. Additionally, we accept payments through well-known platforms like PayPal, Apple Pay, AfterPay, and various other payment methods available through Shopify Checkout

Should you have any questions or concerns about the available payment methods, don't hesitate to reach out to us. You can contact us via our website's contact form or by sending an email to We're here to help!

We currently offer free ground shipping in the United States via USPS.

If you need to make any changes (address updates, order quantity adjustments, etc) to your order or completely cancel, please reach out to us ASAP at with your order number.

We are generally only able to make changes within 1 hour of checkout. Outside of this window we will do our best to be able to accommodate the request.

We hate to hear that you are not completely happy! Please contact us at with your order number to request a refund.

Our full Returns Policy can be found on our website here.

We offer a 30-day money-back guarantee if you are not completely satisfied with your results. Returns must be processed within 30 days from the delivery date.

Our full Returns Policy can be found on our website here.

Shipping & Delivery

In general you can expect delivery to take between 2-5 business days depending on your location. An additional 1-3 days if located in Alaska or Hawaii.

We currently ship out of New York City.

We do not ship internationally... yet!

We can offer expedited shipping for an added fee depending on the speed and delivery carrier required.

Please email us at prior to ordering.

If for any reason you need to make a change to the shipping address please contact us ASAP at with your order number and we're happy to help.

We are generally only able to make changes within 1 hour of checkout. If you have not received a tracking number, we may still be able to accommodate.

A confirmation email with your tracking number will be sent to the email associated with your order or account at the time of shipment.

Company information

We're building a community of skincare enthusiasts who embrace moments of leisure, self-care, and preventative pampering. We provide a means to escape the everyday with fun, fresh, and expertly formulated skincare that's easy to use and mixes well with your current routine!

Palmza is based in New York City!

Our mailing address is PO Box 1437, New York, NY 11028.

We are currently sold exclusively online—on our website and via Facebook/Instagram shop.

Palmza is proudly made in the USA!

Our Hydrating Hibiscus Face Mask is manufactured in a FDA Registered Facility.

Follow us on social media (@palmzaskin on Facebook, Instagram, & TikTok) or sign up for our email newsletter to be the first to know of any upcoming product launches!

Feel free to email us directly at with any questions, concerns, or comments!

You can also reach us on our website via the contact form.